48 hours prior cancelation 100% refund apply.
24 hours prior cancellations 75% refund apply.
Last minute cancellation No refund.
No show on the date and given pick up time No refund apply.
Last minute cancellation for sickness, Doctor Certification is need it and 50% refund apply, or the activity can be re schedule according to minimum availability to operate the excursion ( 8 people total is the minimum required to operated ) and additional 50% of the tour price must be paid due it to the Non uses pre paid International taxes and to be all paid again.
Let is remember in order to make the border crossing expedited all international taxes are pre paid or paid in advance with no refund.